Add/Remove Users as Watchers/Followers to Inbox Messages
For accounts that have multiple Users (specifically Client Users), it would be great if they could add or remove themselves to receive notifications on specific threads.
For example, let's say an account has 2 Users (User A and User B).
User A has Inbox Notifications turned on to receive all notifications.
User B has Inbox Notifications turned off. But, User A can add User B to a specific thread to receive notifications (and User B could also add themselves to the thread).
Essentially this would work similar to how ticketing / project management tools work when you want to notify a teammate.
Another variation could be "internal"/private messages on a thread to notify a teammate (or other User).
Attached is an example of how our Project Management tool functions for something similar.
wOOt! Good to know!!! Thanks for the update!
marked this post as
Thanks for the great suggestions and context, Marcel. The ability for a user to follow/unfollow a conversation and get notified about it is being built right now.
We also have your other suggestions (internal comments, ability to tag a user) in our backlog, excellent features to help teams collaborate using Inbox.