When communicating with clients through Inbox, a user could quickly create a task while in the Inbox interface, to ensure they don't forget an action item.

Instead of the notification for a new message living in the notifications tab only, can we also see a "1" or "2" red notification on the inbox icon so that I can know how many messages I have waiting for me?

To ensure a customer doesn't get a double-response from two different agents, show users of the same organization when someone is typing a message in Inbox.

In an Inbox message, you can @-mention another user and they get a notification of being mentioned, and can easily pop into the conversation from that notification.

The ability to share files, images and documents through Inbox messaging in the platform

Message clients while still being able to see and interact with the platform. Inbox can open as a smaller side-panel drawer on the right side of the screen. It will also still have a full-screen mode.

Give users of Inbox Messaging the ability to send a message via email, instead of SMS. Allow a receiver of an Inbox message via email, to reply to the email, and the reply goes back into the Inbox app.

Businesses can install a website chat widget on their website, that allows visitors to message the business through Inbox.

Automatically send (and customize the content of) a message in Inbox conversations, that can set availability and response-time expectations.

Users of Inbox get only highly-relevant notification about messages they care about. Users can control their notifications, and sub/unsubscribe to conversations they care about.