new
Local SEO
Reputation Management
Social Marketing
Business App
Email Campaigns
AI
This week, Haley Babich shares new ways you can help your local businesses clients strengthen their reputation and engage their audience.
Local SEO
- Check the status of Listing Sync Pro and Listing Distribution sources at a glance, from these new cards on the Overview page. [2:25]
- Grow citations, facilitated by improved search processes that pull results from six search criteria instead of just business name and phone number. [2:36]
- Get AI-generated business profiles in multiple languages. The AI generator will respect the language set in a user’s Business App profile. [2:46]
Reputation Management
- Request reviews via SMS with Reputation Management Premium. U.S. and Canadian clients receive 50 SMS credits monthly with their plan. Reminder: U.S. accounts must register their SMS numbers for A2P compliance; the form is readily available in Reputation Management.Learn more [00:23)
- Manage reviews from new source, Redfin, a leading directory for property listings and realtors in North America. Learn more [1:42]
Social Marketing
- Customize tone, length, and style of social posts the new enhanced AI text editor. [1:57]
- View the built-in prompt generated by Vendasta to see what is informing the AI content generation along with your own prompt. [2:12]
COMING SOON: Campaigns Pro
What is it?
Campaigns Pro is powerful email and SMS marketing automation software that’s fully integrated with Business App. By building email and SMS campaigns in the portal they're using to grow their brand, your clients will be able to engage new customers with welcome emails, boost sales with a promotion, build anticipation for a new product or upcoming event, and so much more. [3:27]
Highlights include:
- Ready-to-go templates to get started quickly
- AI-powered composer to customize text and imagery
- Synced to Contacts page in Business App to facilitate adding recipients
- Full analytics on each campaign to analyze performance
When will it be available?
Campaigns Pro will be coming to Marketplace this Fall. The exact release date will be shared soon. The initial launch will include email campaigns, followed by SMS campaigns at a later date.
How much will it cost?
Pricing will be available closer to the launch date.
fixed
Social Marketing
Automations
Business App
Sales & Success Center
Orders
[Automations] Manual automations populate when triggered from orders in Sales & Success Center.
[Business App] As an admin, load contacts for clients in Business App.
[Social Marketing] Post successfully to multiple social accounts of a multi-location business at once.
[Social Marketing] Reliable Facebook account connectivity has been restored.
new
Automations
Business App
Snapshot Report
Inbox
Partner Center
Email Campaigns
Orders
Accounts & Contacts
AI
APIs & Integrations
Opportunities & Sales Pipeline
This week, Arpit Madan shares improvements to how you prospect and sell from Partner Center, and a sneak peek into Inbox Pro.
APIs & Integrations
- When creating or updating accounts via API, access the same new list of business categories as are available in Partner Center, Sales & Success Center, and Business App.
- When canceling products via API, choose to remove customer access immediately or at the end of the current billing cycle.
- Add links in Business App to tools that are not currently part of the Vendasta Marketplace so that your clients can access everything from one location. The links may go to websites that are public or have their own login, client specific web pages that you specify when activating the product on the account, websites that use OAuth2 SSO from Business App, and websites that use the older SAML SSO standard.
Automations & Snapshot Report
- Generate and send Snapshot Reports automatically with “Create a new Snapshot Report” in Automations.
Campaigns
- Add AI-generated text and imagery to emails in a couple clicks with the "Suggest Content" button prominently displayed in the Email Builder.
Opportunities & Sales Pipeline
- Create opportunities and manage sales pipeline from Partner Center.
COMING SOON: Inbox Pro
What is it?
Help your clients capture more leads and make a great first impression with Inbox Pro. With the upgrade, your small business clients will be able to:
- connect to Google Business messages, so they can respond to messages in Google Search or Maps from Inbox.
- install a web chat widget on their website, so that visitors will be greeted instantly by an AI Agent, which will capture the person’s name and contact info.
- send thousands of SMS messages via Inbox per day. SMS messaging will be moving exclusively to Inbox Pro on November 30th. U.S. and Canadian businesses will have an allowance of 3,000 messages per day, up from the current limit in Inbox Standard of just 100 per day.
When will it be available?
Inbox Pro
Beta
with early access to the Google Business integration will be available in Marketplace on October 18, 2023. Vote
here
to track its progress!
Inbox Pro with our AI Agent, web chat widget, Google integration, and SMS will be fully launched on November 22, 2023.
Vote
here
to track its progress!
How much will it cost?
Wholesale pricing for Vendasta partners will be announced closer to the release date.
Stay tuned to roadmap.vendasta.com to follow the progress of the integrations, analytics, and more to come later.
fixed
Reputation Management
Automations
Business App
Task Manager
Inbox
Orders
[Automations] Add tags to accounts with contract expiration coming up in 30 days.
[Inbox] As a Canadian business, send SMS messages to contacts in Canada without being prompted to register for A2P compliance as required for SMS messaging in the US.
[Orders] Successfully export and download large databases of order records.
[Reputation Management] View "My Listing Reviews" from Reputation Management.
[Reputation Management] View comments on "My Listing Reviews" in the Review Display Widget embedded on websites.
[Reputation Management] Get notified via email when reviews are edited.
[Task Manager] Open calendars and schedule social posts from Projects in Task Manager.
new
Local SEO
Reputation Management
Social Marketing
Premium Reports
This week, Dakota Zirk shares updates to Local SEO, Social Marketing, and Reputation Management, and a sneak peek into our new upcoming Premium Reports that are going to bring BIG insights to your business.
Local SEO
- Control access to editing keywords and radius settings. Learn more
- Sync business attributes to Bing.
Reputation Management
- Register SMS numbers in Reputation Management Premium.
Social Marketing
- Share social content to custom feeds via API. Learn more
COMING SOON: PREMIUM REPORTS
Coming October 3, 2023: Deliver actionable insights to every aspect of your business with a premium reporting tool designed to help you:
- identify purchasing trends and find opportunities for expansion to new markets.
- improve sales performance and forecasting accuracy with over ten reports to track and analyze everything from pipeline health to win rates.
- track accounts receivable to stay on top of expected monthly income and overdue invoices.
- monitor clients' connections to and engagement stats on social and listing sources.
- review automation records to monitor execution and identify opportunities for further efficiency gains.
- [coming later] get insights on profit by product and by customer to inform pricing adjustments, resource allocation, and more.
Powered by Looker, Google’s industry-leading solution for in-product reporting, you’ll be getting best in class technology and top notch data accuracy right within Partner Center. You'll be able to:
- view dozens of reports required to run your business in one place, with more being added regularly.
- control access by report to make sure sensitive information is protected
- easily export data to CSV for further analysis.
- [coming later] build your own, custom reports tailored to your business needs.
fixed
Local SEO
Reputation Management
Social Marketing
Business App
Partner Center
[Business App] Content displays correctly in the Leads Card on Executive Reports
[Local SEO] Facebook and Instagram accounts display accurately as connected, and users are not prompted to reconnect unnecessarily.
[Partner Center] Select and activate new products from account pages.
[Reputation Management] Respond to reviews from apartmentratings.com.
[Reputation Management] Bing listings display correct website url in Reputation. Management>Listings>Primary Listings.
[Reputation Management] Accurate Google Business Profile listings are marked with the correct status "accurate listing found."
[Reputation Management] Create new Citysearch listings.
[Social Marketing] Reconnect Linkedin accounts and generate new tokens prior to expiry.
[Social Marketing] Successfully upload edited posts to Instagram from multi-location Business App.
[Social Marketing] Images display in scheduled post previews.
[Social Marketing] Select Instagram and Linkedin accounts to post to when scheduling multi-location social posts.
new
Local SEO
Social Marketing
Business App
Task Manager
Inbox
Orders
AI
This week, Justin Bowes shares updates to Social Marketing, Reputation Management, Inbox, and more.
Inbox
- Confirm message delivery with new status label and time stamp
- Track status of A2P registration for SMS numbers in Business App > Settings > Inbox Settings,and get details on next steps if further action is required.
- [Coming Soon] Get notified via email of an SMS number's approval or rejection for A2P compliance.
Local SEO
- Ensure business profiles are complete to optimize search rankings and get accurate insights from Local SEO's keyword tracking table and grid.
Orders
- Find the add-ons associated with a product linked in its listing to easily browse and add them as needed. Search within this filtered view to zero in on a particular add-on.
Reputation Management
- Contact records in Customer Voice are synced to Reputation Management Premium. Name, ID, email, and phone number are now available. Email and SMS statuses that show when a request was sent, opened, clicked on, etc. will be added in early Fall 2023.
Social Marketing
- Use AI to craft social posts for multi-location businesses quickly. Generate text and imagery from a single prompt with the AI-powered composer in multi-location Business App.
Task Manager
- Access Task Manager from Partner Center without needing to activate the app from Marketplace or create an account to get started.
- Differentiate recurring tasks from one-timers at a glance with the recently added recycling icon ♻️
new
Reputation Management
Business App
Customer Voice
AI
This week, Maclean Nelson shares how Reputation Management Premium empowers you to generate more positive reviews for your clients, prove performance with better search rankings, and help them build up trust with consumers.
Now Available
By upgrading your clients to Reputation Management Premium, they (and you) can:
- Request reviews via email to collect reviews from satisfied customers across multiple platforms like Google, Facebook, and other review sites of their choosing.
- Be ready to request quickly with ready-to-go templates in the new Email Builder.
- Customize those templates with AI to include just the right messaging and imagery for each audience.
- Import, edit, and filter contacts to segment recipients and tailor requests according to customer or purchase type.
- Track open and click-through statuses for each recipient.
Action required!
Set up pricing for Premium now to make sure it’s configured just right before your customers start upgrading. The suggested retail pricing will show to any of your customers who already have Reputation Management Standard or Pro, so it’s important to adjust right away.
Coming Soon
Soon, you'll also be able to request reviews via SMS, which will include:
- 50 SMS messages for your clients in U.S. and Canada
- Easy SMS number registration via a built-in form for A2P compliance for your U.S. clients
SMS review requesting is scheduled to launch by the end of September. Vote
here
to follow the progress of this
feature and be notified as soon as it becomes available!
Customer Voice data migration will follow SMS, allowing existing partners to upgrade to Reputation Management Premium with their reporting and historical information intact.
Data migration is scheduled to launch this Fall. Vote
here
to follow the progress of this
feature, and be notified as soon as it becomes available!
Why upgrade?
Reputation Management Premium joins our Standard and Pro editions of the product. The Premium edition merges review request features over from Customer Voice directly into Reputation Management to provide you with a seamless end-to-end review request and management workflow in a single product, and at a lower cost than purchasing Customer Voice and Reputation Management Pro separately.
More from Reputation Management
Now available in Reputation Management Pro and Premium
- View the full revision history of edited reviews from Google and Facebook, including the date, content, and rating. Learn more
- New review source: Manage the reputation of clients in the automotive industry with new review source CarGurus. Learn more
fixed
Local SEO
Business App
Partner Center
Email Campaigns
[Business App] Business profiles are not editable by users when "Customers can edit" is not checked.
[Campaigns] Copy templates from the old email editor to the new editor by clicking "Open in New Editor" in the top right of the edit page
[Local SEO] Business hours sync from Business Profile to Yext.
[Partner Center] Submit spend change requests from Account pages.
new
Reputation Management
Automations
Business App
Snapshot Report
Inbox
AI
APIs & Integrations
This week, Brooke Walker shares updates to Snapshot Report, Automations, Inbox, and more.
APIs
- Document the reason for product cancellations with the Cancel Subscription Assignment API by including a category code and a comment, making it easy to track trends and find out if pricing, performance, competition, or something else is causing the reduction in revenue.
Automations
- Set specific admins as eligible to trigger an automation for sensitive workflows that might require senior oversight, such as cancelling products on unpaid accounts.
- Append content when updating data on custom fields.
Inbox in Business App
- Businesses serving US-based clientele must register their phone numbers before August 31st in order to continue messaging via SMS. Registering is easy via the built-in registration form in Inbox. Learn more
- Share images via SMS to facilitate promotion, collaboration, and timely support.
- Introduce your clients clients who use SMS messaging to the upcoming Business App Pro plan; it will soon be required for clients to use SMS messaging. Learn all about Business App Prohere!
Reputation Managements & Customer Voice
- Send text messages to customers and request reviews within the United Kingdom with the SMS 50 pack - UK add-on.
- [Coming Soon] Request reviews via email with Reputation Management Premium to generate more positive reviews for your clients. Keep tabs on Reputation Management Premium's progress by voting here!
Snapshot Report
- Google Business Profiles for service area businesses are included, enabling review stats that assess online reputation.
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