Block spam calls and delete the hundreds of conversations they start.
under review
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Joe Rubin
Once you publish your AI receptionist phone number to your listings, you start getting hundreds of the same spam calls a week. They leave an automated message, then a conversation is created. If the follow up text goes out, then the spam responds and they go back and forth endlessly. This is wasting a ton of minutes and texts. We need to be able to block these and then have the conversations automatically deleted so our conversation modules aren't jammed up.
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Rylan Morris - Vendasta
marked this post as
under review
Thanks everyone for sharing this. I know how frustrating it is to deal with nonstop spam calls and the extra conversations and costs they create. It makes sense that this would clutter up your workflow and take away from real customer interactions.
We really appreciate you taking the time to spell out the impact. We’re reviewing all of the related feedback around spam filtering, call blocking, and conversation cleanup, and we’ll do our best to factor this in. We need to balance this with other priorities, but your examples help us understand how important this is.
Thanks again for raising it!
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Max C
Rylan Morris - Vendasta - We get 10-15 spam calls daily, spam chats, and it's a waste of money and time not to mention how it screws up the stats and clutters the dashboards with junk. This should be a priority mainly for the money being spent on spam
Jehan Zouak
Merged in a post:
Mark a Conversation as Spam/Call Block
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Brian McGuire
Ability to mark a conversation as spam and block that phone number in the future.
Jehan Zouak
Merged in a post:
AI Receptionist to gate keep sales calls
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Jonathan Cummins
We request development for the AI receptionist to be able to gatekeep sales calls. The agent would ask for the caller's details (name, email) and then search the web/LinkedIn to identify whether the person has a sales title. The agent would then soft terminate the call. This avoids the caller eating lots of credits on our 800 number and filling our schedules with appointments that are not revenue producing for the agency.
Jehan Zouak
Merged in a post:
Voice AI – Spam Lead Notifications & Filtering Options
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Arjun Raman
Currently seeing a high volume of spam leads during Voice AI testing, which are being forwarded to users through email notifications and negatively affecting their experience. Suggest adding a separate section or filter for Voice AI leads, along with a basic spam detection system. This would help reduce noise, enhance lead quality, and build greater trust in the feature.