AI can respond on more channels via Inbox, like SMS, Email & Facebook
under review
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jon kersey
What would be a awesome feature is to have the Inbox AI respond back over the Facebook channels just like it does in the web chat, so if the company doesn't respond in time the chat can still answer based on its knowledge to google chat users, fb users. User can make it a choice where the company wants the AI to be able to auto respond.
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Thomas Mueller
Yes, to make it a homogeneous and comprehensive product adding value for our customers, the features among the communications channels schould be aligned and the same AI response we know from Live ChatBot and Voice should be made available in all other available channels such as WhatsApp, eMail, Instagram DM, Facebook Messenger likewise.
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Chris Geer
Agreed this would be a great feature to have. I work with a gym that has a lot of communications that come via their Facebook and Instagram accounts that the owners don't get to respond to in a timely manner
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Ade Robinson
I second this. I was about to market this for clients and was dissapointed it's not offered. You can get a website AI chatbot easily setup anywhere else. GBP not so much.
Vendasta Team
under review