Business App

Currently, there is no option to remove the 'Leads' and 'Web Chat Performance' cards from both the Multi-Location and Single-Location Executive Reports. Additionally, there is no way to hide the corresponding tab in the left-hand navigation. Since we do not utilize these products, seeing zeros and empty data points—especially at the top of the report—creates unnecessary friction for our clients and detracts from the overall reporting experience. We recommend adding the ability to remove or hide these sections, similar to the existing functionality for 'Websites', 'Advertising', and other modules. This would allow us to better tailor the report to each client’s active products and improve overall usability.

Currently, Inbox shows on all Executive Reports, even when the product is not active on the account. It would be extremely beneficial to "hide" or "remove" this Product if inactive to not skew the reporting. As it is, the report looks like we are underfulfilling a service due to no activity, and it is directly below the Impressions, Leads, and Engagement in a very predominant section.

Currently this piece does not allow for it to be trained like the rest of the AI features available in the platform. It would be great if this too could be trained to sound less robotic and to include a way to exclude words or phrases in responses. We are seeing a majority of the responses use the words "thrilled" or "delighted" in a positive review response and this does not provide responses that sound authentic and true.

Matchcraft Digital Ads currently can’t be renamed in partner stores: Searches still expose “Matchcraft” branding Undermines our white‑labelling promise Other services (e.g., Local SEO) already support custom naming (see attached screenshot) In my opinion, adding a renaming feature would preserve partner brand consistency.

A plumber client would like a chatbot with the transcripts going to his txt on his phone, not to email or another app.

We had a client ask the following... We have 3 different types of AI chats that come in Enrollment Customer Service Cancellation/refund We need the AI to categorize these before they are sent to Inbox. Is this possible? Adding the ability to tag a chat could be helpful for setting up automations and/or notifying the correct person based on the category of the chat.

Please add the option to duplicate forms

Hi , I'm trying to automate the sales process on my website so that a customer can select a package, create an account, make a payment, and receive immediate access to the purchased service — all without manual steps. Currently, this process is broken. When a new customer clicks on a package from the store and is prompted to create an account, the system logs them into the business app but does not carry over the selected package to the cart or complete the purchase flow. This leaves the user logged in, but with no product in their cart and no progress toward completing the purchase. I'd appreciate your help in fixing this issue so that the selected package stays linked to the user throughout the process and the purchase can be completed automatically. Thank you,

We're losing out on deals because Inbox Pro can only crawl so many pages. We've had two where there's an issue with Inbox not being able to crawl their 5000+ pages of products. If this costs additional, it would be a nice add-on for customers who sell many products on their website.

What would be a awesome feature is to have the Inbox AI respond back over the Facebook channels just like it does in the web chat, so if the company doesn't respond in time the chat can still answer based on its knowledge to google chat users, fb users. User can make it a choice where the company wants the AI to be able to auto respond.