Business App

I have noticed that there are less options for the email black that we can choose. It would be nice for a social media block as well.

It would be really nice to get email alerts of tasks when they are due.

What would be a awesome feature is to have the Inbox AI respond back over the Facebook channels just like it does in the web chat, so if the company doesn't respond in time the chat can still answer based on its knowledge to google chat users, fb users. User can make it a choice where the company wants the AI to be able to auto respond.

When we get spam messages in our inbox. Can we have in the dropdown shown a note that this is spam and that will also remove the contact from our CRM or block them? Some clients get a lot of spam messages from social media.

It would be great if the email templates we make can be grouped to stay organized. I.E. 3 templates used for prospecting can be put into a folder and a newsletter template another folder.

Any user can delete contacts. This could be done by mistake or even intentionally . A normal user should only be able to 'Archive Contacts and Companies" and not Delete in Bulk (this can not be undone) Archived Contacts would be able to be Un-Archived. Or at least remain in an Archived state for 90 days before being deleted. More admin functions on Company / Contact access would be great as well. I think this is available in Partner Center now. Is this coming to Business App?

I love that we can see conversation from prospects as they come in from the WebChat, Instragram, Whatsapp, etc., but how about being able to auto-import LinkedIn conversations into Inbox Pro and have that conversation automatically added to the 'Customer Profile' Please see the video link with an example of how I can do this for free using HubSpot. If you guys can do this along with everything else mentioned in the video, Inbox Pro will be a CRM on steroids that will be a no brainer purchase for prospects. https://www.loom.com/share/243bf8b1069246478694c336f9301ba3?sid=acf0199e-5951-4e6f-aa8a-c706ca4927e4

Why is Voice Pro (And the ability to Text) not been rolled out the United Kingdom and Europe? In this day and age, it is all Digital anyway. I feel we are missing a trick this side of the pond 😊

Accounts in Partner Center can be categorized as Prospects, Leads, or Customers. Can we add a category for Former Customer? We need to be able to differentiate between potential revenue, current revenue, and potential recovery revenue.

Group7 is a nationally growing company and want to make sure the features of the legacy platform will not hinder our functionality as we grow. Since we are just getting started its best to request the "Feature Request" as suggested by Vimal. Thank you