Business App

For businesses with multiple locations under a single brand, it's essential to have the ability to edit listings in bulk. This functionality—offered by platforms like Yext—should be a baseline feature in any multi-location management platform. It ensures consistency across all brand locations and significantly improves operational efficiency.

There is currently a lack of help resources and onboarding guides tailored for end customers who want to use the Business App and its connected products directly. Most existing materials are focused on agencies. Please consider implementing in-app help, tooltips, and guided tours accessible directly within the Business App interface. A solution like Product Fruits could be integrated to provide multi-language support and a better onboarding experience for end users. This is a critical gap in enabling self-service adoption and reducing support dependency.

Currently, Inbox shows on all Executive Reports, even when the product is not active on the account. It would be extremely beneficial to "hide" or "remove" this Product if inactive to not skew the reporting. As it is, the report looks like we are underfulfilling a service due to no activity, and it is directly below the Impressions, Leads, and Engagement in a very predominant section.

Currently, there is no option to remove the 'Leads' and 'Web Chat Performance' cards from both the Multi-Location and Single-Location Executive Reports. Additionally, there is no way to hide the corresponding tab in the left-hand navigation. Since we do not utilize these products, seeing zeros and empty data points—especially at the top of the report—creates unnecessary friction for our clients and detracts from the overall reporting experience. We recommend adding the ability to remove or hide these sections, similar to the existing functionality for 'Websites', 'Advertising', and other modules. This would allow us to better tailor the report to each client’s active products and improve overall usability.

Enable clients to invite and manage their team members within the Business App. Certain admin roles could be assigned to existing users, enabling them to view all users assigned to the account(s) and controlling specific features and products to which they have access.

Currently this piece does not allow for it to be trained like the rest of the AI features available in the platform. It would be great if this too could be trained to sound less robotic and to include a way to exclude words or phrases in responses. We are seeing a majority of the responses use the words "thrilled" or "delighted" in a positive review response and this does not provide responses that sound authentic and true.

The forms lack an option to have a long text, multiple lines field. Currently when people fill out a lengthy message field, it only shows one long line of text. Its hard for people to proofread what they wrote etc.

Deploy AI lead capture in the soical channels where users are landing. Alleviates messaging (spamming) or requiring via In Box messaging. Users are actively searching inside of apps and pages right now

Matchcraft Digital Ads currently can’t be renamed in partner stores: Searches still expose “Matchcraft” branding Undermines our white‑labelling promise Other services (e.g., Local SEO) already support custom naming (see attached screenshot) In my opinion, adding a renaming feature would preserve partner brand consistency.

I love using these tools and am now starting to see a lot of usefulness and I don't mind paying to use them as a demo inside my non-partner center client portal version, but for business purposes it would be great to have these features available to us as Vendasta Partners so we can run a smoother more streamlined process with our Partner Center rather than having to use the Business App or find a way to synchronize them as one for Vendasta partners.