Provide Support Articles either White Label or Neutral
planned
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Thomas Mueller
Please provide the Support Articles as a white label content so that we can actually share them also with our customers.
Or, at least, make them entirely neutral in URL (knowledgebase.io or such) and brading that we can use and share the same.
Currently this is not possible due to the Vendasta branding and it creates a huge effort to copy & paste, edit and unbrand them before we can share them with customers.
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Thomas Mueller
This is a good idea half way through. It becomes generic and can't really become an agency resource for their customers. What would be best is to provide those pages as a javascript snippets or even a wordpress plugin that can seamlessly and totally unbranded and neutralized be integrated in the agencies branded website.
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Daniel Roxburgh
Thomas Mueller
This is a much preferred method. Using this method, we could add the help articles to our own KB on our website; thus boosting our SEO to some extent.
Also, there should be a way for us to integrate the new KB into our own branded Business App.
Vendasta Team
planned
We plan to publish unbranded SMB-facing resource articles on businessapp.io – where you can directly link your clients to without revealing Vendasta, or copy the content for your own help center. Welcome your thoughts on this.
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Mustafa Tayyeb
Vendasta Team I do think Thomas Mueller is right, this should be a plugin in wordpress that can be integrated seamlessly into the agency's website and should be dynamically updated. If we have to copy paste the support articles they will become outdated very quickly, because of how quickly technology changes.
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Thomas Mueller
Mustafa Tayyeb - Thank you. And ot would be a never ending tedious, cumbersome and error prone task for your teams.
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Anthony Merritt
Vendasta Team