Chat export from Conversations AI
planned
D
Durgaraj Gudisena
We received a request from one of our largest Google advertisers using Inbox Pro regarding the ability to download selected chat conversations, similar to how chats are saved in a Zoom call. The goal is to easily copy and paste specific chats into their CRM — not all, just selected conversations.
Log In
Jehan Zouak
Merged in a post:
Excel Download of all chats
M
Murray Sellars
* Customers require insights into the differences between named leads and anonymous chats.
* The ability to download all chat data would provide valuable insights into customer needs and could be utilised for SEO.
* Two potential actions are suggested:
* A simple feature to download all conversations in Excel or CSV format.
* A more advanced feature, such as an AI button, to analyse chats and extract keywords, intent, and other relevant data.
Vendasta Team
marked this post as
planned
We're looking into giving users the ability to export conversations data - as well as use AI to "chat with" and analyze that data.
In the meantime, it's currently possible internally for us to export conversations data for an account if needed for legal requests, please file a support ticket.
L
Luboš Čipera
Vendasta Team We would like to receive weekly reports from all conversations, including those from anonymous users (such as number of conversations, most common topics, and how the receptionist responds). We are interested in having this both as a partner in Partner Center and for clients in Business App.
We are interested in exporting all conversations, including those from anonymous users, into an external database. Thx
Jehan Zouak
Merged in a post:
Please allow exporting of AI Chat messages
J
Jenise Richardson
It seems odd that there is no option to allow for the exporting of the data collected in the chat. I have a client that already have their own CRM but want to delegate the chat inquiries to team members. It was a bit embarrassing to tell them the system could not do that. Please advise when this feature will be available. Hopefully that will be real soon.
T
Thomas Mueller
To export personal data incl. communications such as chat, eMail etc. is a requirement by low in the GDPR. Therefore, this is a needed feature in order to be compliant to the law.
M
Michael Klabon
We have a financial advisory firm that is required to store all communication data with their clients. The ability to export out conversations from Conversations AI is going to be required for them to continue utilizing the service. Thank you for looking!