Conversations AI

When we get spam messages in our inbox. Can we have in the dropdown shown a note that this is spam and that will also remove the contact from our CRM or block them? Some clients get a lot of spam messages from social media.

I love that we can see conversation from prospects as they come in from the WebChat, Instragram, Whatsapp, etc., but how about being able to auto-import LinkedIn conversations into Inbox Pro and have that conversation automatically added to the 'Customer Profile' Please see the video link with an example of how I can do this for free using HubSpot. If you guys can do this along with everything else mentioned in the video, Inbox Pro will be a CRM on steroids that will be a no brainer purchase for prospects. https://www.loom.com/share/243bf8b1069246478694c336f9301ba3?sid=acf0199e-5951-4e6f-aa8a-c706ca4927e4

Currently, phone calls provide a very convenient high-level AI summary along with the transcript. However, live chat conversations do not generate this summary in the inbox view, forcing SMBs to read through the entire chat transcript to understand what was discussed and identify action points. To improve consistency and efficiency for users, could we look into adding AI-generated summaries for chat conversations directly in the inbox, matching the functionality already provided for phone calls?

Currently, the AI agents can't seem to see access Chat transcripts or full conversation history. They can only see the summaries. This leads to situations where the Agent is "unaware" of messages it received or even sent itself previously to a Contact. This limits the accuracy of the AI Agents "memory" which impacts the quality of some of its responses. Ideally there would be a full conversation history for each contact and AI Agents would be able to see the history and understand based on the time/date of the messages what is still relevant and not.

We received a request from one of our largest Google advertisers using Inbox Pro regarding the ability to download selected chat conversations, similar to how chats are saved in a Zoom call. The goal is to easily copy and paste specific chats into their CRM — not all, just selected conversations.

currently there is no ability to add a quick action button to the webchat to give the person engaging in the web chat the ability to click the button that will populate on the chat or direct them to the action, or alternatively add the ability to format a link as a styled button, as this currently exists in part

Thanks for adding the Powered by branding on Conversations AI webchat. Requesting ability to customize it. Specifically, the URL to which it points so that it can be directed to a sales page specific to Conversations AI versus the agency home page. Additionally, it would be nice to customize the displayed text in certain use cases.

In an Inbox message, you can @-mention another user and they get a notification of being mentioned, and can easily pop into the conversation from that notification.

A business already has a landline number, and wants to use that for SMS messaging in Inbox – let them connect Inbox Pro to their existing number, to send and receive messages from the same number.

Currently your agencies and customers not residing in the US or Canada are often discriminated as it seems the product management often thinks, designs and develops solutions and applications with the US and Canadian market in mind only. At the same time you have agencies and their customers internationally which can not make use of the same products and services. Please make sure that internationalization, localization and multi-language will be built into any product from the start. This is also true for the AI Voice Assistant, you connect only to +1 phone numbers. You discriminate all customers from any other county in the world. You could use TWILLIO easily in order to make it a global product.