Edited Reviews Appear in Task Manager
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Katie Salmers
Edited reviews currently show in Reputation Management, however edited reviews do not repopulate in Task Manager.
Ex. Let's say a year ago a review pulled in to Task Manager, a fulfillment agent responded to it, the task was completed. If that review is edited by the customer today, the previously posted response is no longer relevant and looks out of place. The review task currently does not reopen in Task Manager to let the fulfillment agent know it needs a new response.
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Shamik Chanda
Hi Dylan Knowles, the understanding I got from Gracen Steeg here was not on the edited reviews itself, but the system capabilities in filtering out edited reviews through a filter option. Something like this that reputation management has. Something like this that Task manager doesn't have.
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Dylan Knowles
Shamik Chanda: Hi Shamik! You're correct: this exists in Reputation Management but not in Task Manager. We have a feature request logged to add the filter in Task Manager. I don't have an ETA but if you add it as a separate Roadmap request I can better track how many and which partners would like it, which helps me better determine the priority.
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Dylan Knowles
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Courtney Spencer
Dylan Knowles: Hi - This was available for a short time but is no longer available sadly.
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Dylan Knowles
Courtney Spencer: Hi! We're seeing edited reviews working correctly for many partners. Can you send examples of edited reviews that are not working to support? Our team is happy to investigate.
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Courtney Spencer
Dylan Knowles: Hi Dylan! Here's a recent example of an edited review that is not showing in Task Manager. This feature showed on our end for about a month or so in November but stopped. We would be able to see previously posted/edited reviews mixed in with new reviews that scrape into TM with 'review edited' or something as a descriptor so we could tell them apart. Also attaching what that looked like below. Thank you!!
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Dylan Knowles
Courtney Spencer: I've logged a bug and we'll investigate. Thanks for the information!
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Courtney Spencer
Dylan Knowles: Hi Dylan! Just an update - I am seeing 'review edited' now for some reviews! Not sure if the bug is completely fixed but wanted to let you know.
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Dylan Knowles
Courtney Spencer: Perfect! We deployed a fix recently -- happy to hear it's working for you now.