Description:

We would like to request a feature enhancement that allows us to fully waive a setup fee on a sales order while still having the line item visibly reflected in the order summary.

Current Behavior:

Currently, when a setup fee is discounted down to $0.01, the line item remains visible and shows the discount. However, if the setup fee is discounted to $0.00, the line item disappears from the order entirely. This results in the waived setup fee not being clearly documented or acknowledged on the order.

Why This Is Important:

We want to accurately show the original value of the setup fee even when it’s fully waived, to reflect the value provided to the customer.

Adding it as a manual note is not ideal and lacks visibility.

Discounting it to $0.01 appears unprofessional and can be perceived as "cheap."

As a workaround, we currently have to create a custom "discount" product in Vendor Center, which adds unnecessary complexity.

Requested Enhancement:

Enable a way to apply a 100% discount to a setup fee while still displaying it clearly as a waived line item on the sales order. Ideally, the original price and a $0.00 discounted amount should be shown to maintain transparency and professionalism.

Thank you for considering this enhancement. It would greatly improve usability and customer communication within the sales order process.