Automate review responding in Reputation Management
in progress
Leenita Thakkar
Automated review responding will help your clients manage their online presence more efficiently. Craft personalized and emotionally resonant replies with this AI-enhanced update designed to respond to diverse customer sentiments and feedback nuances.
Powered by Automations in Business App, a review request can be triggered at the right time from events in a business's CRM (including outside systems via Zapier integration.)
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Malcolm Stone
Leenita - I need some clarification. There are 2 issues being discussed in this thread ... Automated Review Requesting and Automated Review Responding.
I see where Ven is releasing the Review Requesting feature using Business App and Zapier this week (April 2024). This is great.
Can you tell me the status of the Automating Review "Responding" feature that I proposed for reviews that meet certain conditions (i.e., 5-star reviews)?
Vendasta Team
in progress
Now in progress. This will be powered by Automations in Business App: a review request can be triggered at the right time from an event in a business's CRM (including outside systems via Zapier integration) – for example, when a job is completed. We'll have more details to share as we get closer to release.
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Alex Zalamov
Vendasta Team: I assume we will have to pay for a Zapier account?
Vendasta Team
Alex Zalamov: If you choose to use Zapier as the outside triggering mechanism, yes you’ll need a Zapier account - but Zapier is just one example of an outside system that could trigger a review request, with other integrations and triggering mechanisms are planned.
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Malcolm Stone
Thank you for doing this. I want to also add that I understand the concern of automating review responses. However, this is what clients want. I am losing sales because it's not available. Limiting it to 5-star reviews and making it optional would help greatly.
Vendasta has to get to a "true" automated review workflow. From uploading contacts from their CRM, to sending review requests, to replying to and social sharing of 5-star reviews.
Jehan Zouak
Jehan Zouak
Merged in a post:
Automated Review Response
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Simon Papadopoulos
Have the ability to create a carousel of responses and have the system go through and respond accordingly to the templates in rotation (order). Also in future add abilities to turn this on for only specific directories/listings, and moreover choose if you want it only for reviews that have no messages and just star rating.
Leenita Thakkar
planned
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Shane Joseph
This is the same as https://vendasta.canny.io/reputation-management/p/automated-review-response, I do agree though as I've used it and it works well.
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Shane Joseph
I agree to auto responses with no comments, been using it for over a year with no issues. I've also been using auto responses with comments on 5star ratings, with no issues. Happy to share.
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Thomas Mueller
Fully automated review responding is not something I would recommend doing. It is a response inspiration which always should be checked by a person before published.
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Shane Joseph
Thomas Mueller: Hi this is one I disagree with you on as I have 1 year of data to prove it works. This was tested on the largest home goods store in Africa who averages 8 reviews per day.
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Thomas Mueller
Shane Joseph: Thanks Shane, I would be very much interested in the results and data you have and look at it from a Hotel perspective. It would be great to understand if this could be achieved for hotels as well, given the much higher complexity and details.
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Shane Joseph
Thomas Mueller: Hi Thomas, apologies for the late response, I was on holiday. I will get it to you soonest.