Products

Competing products have Deleted Review Monitoring, a differentiation that was really highlighted again during the latest Google Reviews purge/bug/tweak. Whenever legit reviews and review responses disappear, it's critical to be able to take as much data as to Google as possible for the appeals process.

To help promote this feature, it would be great to have an unbranded video that explains what NPS is and a walkthrough on how it works.

It would be great to have the option to have a social media post approved or denied inside of social marketing by customers.

A common issue when it comes to sending out newsletters is newsletter providers blocking images. It's necessary to be able to add alt text to images so when they do get blocked, recipients know what was supposed to be there.

The ability to enter contacts and request reviews is great; however, not knowing whether the customer you emailed or texted left a review is unacceptable. There needs to be a way to indicate in the contact/review dashboard whether someone wrote a review. It would be helpful to know if the person left a review so we can determine if we need to send them a second request.

Would love to be able to export scheduled and posted content as a PDF to proof and report on content.

Add posting/scheduling support for Blue Sky in the Social Media app. https://bsky.social/about

Allow us to create posts like https://www.linkedin.com/posts/jamesharrybennett_10-simple-visuals-to-beat-self-doubt-activity-7287446404900270080-pl4A/ from the social marketing post creation page

We are seeing clients who would like to have a way to turn off or on their Inbox Pro without approaching their webmaster, especially in the early months of service to ensure the responses are being monitored. During the training of the chatbot, they find there are questions that they need to further respond to or address due to liability or pricing issues. This way they have complete confidence that the responses are not guiding a user to try a DIY task or repair. Primarily with IT claiming the Inbox Pro is a grey area for who is responsible in the event of an accident due to steps the bot provided a user with.

I often find that I have to explain to clients that Local SEO is NOT and SEO optimization service, but rather online listing management and TRACKING of keywords. With the name change of Listing Distribution to Citation Builder coming (applause for making that name more clear), I'd ask if a name change could be considered. I found the previous name of Listing Builder to be more descriptive of what the product does, but I'd be open to anything to help avoid confusion with SEO optimization services.