Business App

Need a custom signature option as the biggest issues I hear is we'd like to use the inbox for email but our company emails we have our signatures our links updates and more that the system doesn't offer. This shouldn't be a hard addition as there's a signature option that states who emailed and for which company. I think this is a major need to help sell the idea easier of using inbox for email.

It would be great if there were more sorting Options in the Inbox. Examples: Emails, Forms (specific forms), Web Chat (not just anonymous), Facebook, Instagram.

Enable targeted display to ensure the chat widget only appears to users from specific regions, enhancing relevance and compliance with local regulations.

The ability for a team to make an internal-only private note in an Inbox conversation, to save context for anyone on the team to see.

Give user the ability to integrate private messages from WhatsApp Business / Personal accounts into the Inbox, so messaging from customers via WhatsApp is centralized for a team to manage in Inbox.

To ensure a customer doesn't get a double-response from two different agents, show users of the same organization when someone is typing a message in Inbox.

Would like to enable call forwarding for the assigned number provided with Inbox Pro. Some businesses may have customers that prefer to call versus SMS. Call forwarding would allow the business to forward their assigned Inbox Pro number to be forwarded to their main business number.

Feature Request to allow chatbot to conversate over SMS. If this is possible somehow please advise. thanks in advance, Rob

When a team is messaging in Inbox with a customer, some of the context of who the customer is or what their job is might be a few clicks away in the CRM. By me to choose which CRM fields are displayed in the Inbox message panel, the team will be able to see the key identifying data or relevant context for a specific business type without switching back and forth between screens.

I want to be able to delete spam or not applicable inbound messages from Inbox.