Platform

Please provide the Inbox/Inbox Pro as a PWA standalone app mainly for the use of smartphones. With the addition of Google Q&A, Live Chat, SMS and others, this unified inbox will need to be monitored at all times. However, customers are not always in the business app on a computer. The current business app is not at all mobile ready and therefor unhandy. In order to drive user acceptance and adoption a standalone PWA inbox would be very beneficial.

Just like a small business can get a local texting number in Business App, let partners get a local texting number to communicate with customers via SMS in the platform.

As vendasta partners using the partner center, we get to use the AI web chat to collect leads from our website on the partner cetner. However all other communication and leads happening from within our business app. It would be great if we can centralize our customer communication and leads in one place.

There would be a lot of advantage if we were able to sync all of our contacts into Google Contacts so that we could see in emails, who has called, etc.

When a partner creates a conversation with both their SMB account and a vendor that support white-labelling, to the SMB, it appears like they are chatting with ONLY the partner, and all participants are white-labelled as part of the Partner’s company.

Im finding that I message a lot about help I need with particular accounts. The email replies are overloading my emails and get missed in the midst of all the other emails I get. Even when I do see them, there so many Vendasta emails for other things, such as billing, updates, invoicing, etc... and the titles of the emails don't usually have the name of the account in question. I find that most Vnedasta emails kinda blend into eachother. And when Im expecting a reply to respond to a client having issues, it causes me trouble to sort through my emails and find the email chain related to the problem we're solving. Is it possible that on each accoun you have with Vendasta, we could have a messaging box that goes directly to Vendasta support and/or the relevant vendors? That way we can just go to Vendasta notifications and see from there if there are updates, or the specific account needing help. Thanks!

When communicating with clients through Inbox, a user could quickly create a task while in the Inbox interface, and assign it to themself or someone on their team, to ensure they don't forget an action item.

Make it easy for all parties to communicate about an order or a project, anywhere in the platform. Both internally, and with outsiders.