NPS in Reputation Management Premium
Net Promoter Score (NPS) plays a vital role in reputation management by providing a succinct and quantifiable measure of customer satisfaction and loyalty. This metric allows businesses to gauge their brand's overall reputation by asking a single question: "How likely are you to recommend our company/product/service to a friend or colleague?" Respondents' ratings are then categorized as promoters (those who are highly likely to recommend), passives (those who are neutral), or detractors (those unlikely to recommend). NPS not only offers insights into customer sentiment but also serves as a benchmark for improving products and services, identifying areas for enhancement, and ultimately enhancing a company's reputation through positive word-of-mouth referrals and customer retention efforts.
Automate review responding in Reputation Management
Automated review responding will help your clients manage their online presence more efficiently. Craft personalized and emotionally resonant replies with this AI-enhanced update designed to respond to diverse customer sentiments and feedback nuances. This release will emphasize scalability, empowering businesses to effortlessly handle large volumes of reviews while maintaining a high level of response quality.
Notifications for Specific Reviews
Have the ability to adjust user notifications by specific star rating. Ex: 1 & 2 star reviews push to X email and 3-5 star reviews push to Y email.
Revamped Review Display Widget for Reputation Management
Tailor the appearance and functionality of review display widgets in Reputation Management Pro and Premium to meet specific branding and engagement needs. Decide where and how the widgets are placed on websites, optimizing visibility and user experience. Advanced customization will extend to the review request process, enabling businesses to send personalized review invitations and follow-ups, and create a unique and cohesive online reputation management strategy that aligns seamlessly with their brand identity and customer engagement goals.
New SMS 50 Add-ons for Spain in Reputation Management Premium
When a Reputation Management Premium user wants to send SMS in Spain, they can find a new add-on available on partner center so businesses can send text messages to customers for requesting SMS review within Spain
New SMS 50 Add-ons for Ireland in Reputation Management Premium
When a Reputation Management Premium user wants to send SMS in Ireland, they can find a new add-on available on partner center so businesses can send text messages to customers for requesting SMS review within Ireland
Notification for reputation which incl. profanity
Could we have the ability to send alerts to specific users of multi location groups where profanity is used in a review, which is mainly 1star, any keywords in a review which is brand damaging. Send to specific users, see attached.
Notification if a connected Google account gets suspended
We are a full-service agency that manages GBPs. It is frustrating that there isn't currently a way to know if a Google account has lost its verified status instantly.
Customer Voice Data Migration to Reputation Management Premium
Customer voice "customer" data will be migrated to Reputation Management Premium for a seamless transfer of customer data, including pivotal email and SMS events, ensuring a streamlined and uninterrupted transition for all Customer Voice users upgrading to Reputation Management Premium. Planned for early Q4 2023