Multi-Location

Allow the ability to add users to sub-groups within multi-location groups so we can see roll-up reporting for the sub-group and not just the whole group or individual accounts.

Currently, there is no option to remove the 'Leads' and 'Web Chat Performance' cards from both the Multi-Location and Single-Location Executive Reports. Additionally, there is no way to hide the corresponding tab in the left-hand navigation. Since we do not utilize these products, seeing zeros and empty data points—especially at the top of the report—creates unnecessary friction for our clients and detracts from the overall reporting experience. We recommend adding the ability to remove or hide these sections, similar to the existing functionality for 'Websites', 'Advertising', and other modules. This would allow us to better tailor the report to each client’s active products and improve overall usability.

For businesses with multiple locations under a single brand, it's essential to have the ability to edit listings in bulk. This functionality—offered by platforms like Yext—should be a baseline feature in any multi-location management platform. It ensures consistency across all brand locations and significantly improves operational efficiency.

Currently, you have to add each location of a multi-location business as an account, and then create a snapshot for each of its locations. It is time consuming and not a streamlined process. Need to be able to create one account for a multi-location business (HQ plus its other locations) and be able to create ONE snapshot report for the business and all of its locations.

It would be great to have the ability for Multilocation Users to see a clean overview of which locations do not have their accounts (GBP, FB, Instagram etc) connected, so that they can take an action on that.

Our multi-location clients would like the ability to post a question and an answer to all or selected locations at once. This would allow them to post and answer commonly asked questions among all locations in an efficient manner.

Client with multiple locations would like a scheduled report showing post performance across all locations in a single report. Would also like to identify or sort posts completed through The Social Marketing Product as well as through other FB Page Managers posting directly (Not using Social Marketing dashboard)

It would be very beneficial for sales and customer acquisition to show all the data gained by the Snapshot (as it is already the case with reputation) to show for other aspects such as social media and digital advertizing.

I wanted to know if there is a way to ensure that hashtags are posted when we post in Multi-location. We frequently post from Multi-location due to the many businesses we post for. If this isn't possible, can we have the AI settings feature added to the group page to include all recurring hashtags/contact info?