Conversations AI

Currently, AI Workforce is only able to respond in plain text. This is very limiting when you compare the AI Workforce to offerings of OpenAI, Perplexity and Claude. However, the AI Workforce has its strengths in the seamless integration with the CRM and all other modules such as Listing Builder, Website, Reputation, Campaigns, Social Media. Advertizing and eMail Marketing etc. Especially when using the AI Workforce for internal use cases such as a "AI based financial controller" with access to statistical, insights and KPI details of a company as a knowledge source (JSON, CSV) or even by a Tool (API), it would be important that beside the pure text details, also charts and graphics could be provided. Similar to i.e. ChatGPT.

on webchat the ability to upload an image would be very useful. Now I get that there is potential for this to be abused but I do think that it could be something that was only available once somebody has given a name email address and telephone number - even if it just allowed a link at that point.

A business already has a landline number, and wants to use that for SMS messaging in Inbox – let them connect Inbox Pro to their existing number, to send and receive messages from the same number.

I'd love a feature for the AI receptionist on the Web Chat number to be turned on and off automatically using a hours of operation calendar, that way someone can have it enabled only during non-office hours and not have to worry about turning it on and off again.