Conversations AI

It would be great if there were more sorting Options in the Inbox. Examples: Emails, Forms (specific forms), Web Chat (not just anonymous), Facebook, Instagram.

Add the ability to click on a small Microphone in Chat and then use the Browser text to Speech Next Level - Use the Live Chat button and open up up a two way conversation - transcribed

If AI could first attempt to collect the customer's name, phone number, and email and then check if the customer wants to chat with someone now, it should transfer the conversation to a live agent. It would be great if the AI could recognize the intent of the conversation and allow us to prioritize immediate responses to potential customers.

We received a request from one of our largest Google advertisers using Inbox Pro regarding the ability to download selected chat conversations, similar to how chats are saved in a Zoom call. The goal is to easily copy and paste specific chats into their CRM — not all, just selected conversations.